Frequently Asked Questions and Answers

Error message: Inactive barcode

The fix: Contact your library to have them look up your account and make corrections. The account edits will take effect instantly.

The cause: The system is supposed to reactivate every time you re-enroll but sometimes has a hiccup, or maybe staff typo'd your barcode when creating your ID.

Error message: Unauthorized user, not all databases are available at all campuses

The fix: Contact your library to have them check and edit your assigned campus. The account edits will take effect instantly.

The cause: Usually comes up when you take classes at multiple campuses. Most databases are available to all LSC users, but a few are specific to certain campuses (and are labeled as such on the database pages). Your home campus in the library system doesn't automatically change, so while you may now be taking UP classes, if your account is still on MG, you won't be able to get into any of the UP databases.

Note: a very few databases require you to use a library account number rather than your LSC email/password sign-in.

It's just not loading

The fix: Troubleshooting options include:

• Clearing your browser cache and trying again. (Search online for specific instructions for your browser.)
• Try accessing the database through a different browser entirely.
• See if a different device can access the database.
• Restart your device.
• If an instructor gave you a link to a specific article or video, try navigating into that collection and searching for that specific resource.
  • Check our AZ list of databases to verify that we do still subscribe to that database, and it's not an old link they've provided.

The cause: Lots of possibilities -- chalk this up to generic tech issues. Could be your internet, could be their server, could be an LSC server, could be something about your browser settings.

Try the above steps to see if they clear the issue, then contact the library to report the issue.